Purpose
Assisting the Depot Supervisor in the day to day running of the depot covering chemical and packing products to ensure excellent customer service is maintained and deputise for Depot Supervisor in their absence.
My Role Specific Responsibilities
- Oversee Storage and Distribution of products from the Forfar depot and provide excellent customer service.
- Responsibility for stock accuracy and stock checks across the whole site ensuring stock administration processes are followed including daily, weekly and monthly stock checks as applicable.
- Dealing with all enquiries (verbally or by email) and entering customer chemical and packaging orders and return requests into the IFS system.
- Answering telephone calls and dealing with calls efficiently.
- Liaison with Customers and Colleagues (including Sales Staff, other depots, administration) to ensure adequate stocks of products are held to meet demands.
- Meeting and greeting visitors, customers and colleagues to the depot and assisting with the collection of products by customers as required.
- In conjunction with the Depot Supervisor, organise deliveries into loads and follow the process through picking to dispatching of loads. Working in the stores as and when required.
- Overseeing BRCGS Compliance with Depot Supervisor for both packaging stores and deliveries in/out
- Working with the Depot Supervisor on Road Haulage, vehicle, and ADR compliance.
- Awareness & understanding of product scanning system – Wadaco
- Checking paperwork returned by the delivery drivers and confirming delivery. General administration tasks to include photocopying, filing, scanning and maintaining efficient working practices.
- Resolving (with assistance where necessary) all anomalies in deliveries or receipts.
- Liaising with our Purchasing, Operations and Sales colleagues with regards to our customers’ requirements.
- Following the company processes and procedures to make sure that transactions are processed efficiently and accurately.
- Upholding company processes, procedures and values paying particular attention to the ‘Delivery Drivers and Depot Staff Performance Standards’.
- You will take your part in ensuring the Company Health and Safety Policy is followed.
General
- Deputising for the Depot Supervisor when required including directing other member of staff
- Be open and honest and contribute and commit to receiving and giving feedback in the performance review process. Take part in future surveys and other feedback opportunities.
- Support the development of others in gaining on the job skills and knowledge.
- Support the Company and our customers that you have contact with by ensuring that you understand our products and services and participate in team and business development activities where appropriate.
- Whether you are providing a customer service or questioning how you or your team operates, identify and suggest ways we could do things differently. Make improvements whilst demonstrating a willingness to embrace and adapt to change.
- Maintain your personal technical, professional and company system skills to a consistently high standard; be self-motivated to increase your exposure and experience within your role.
Hutchinsons and Our Culture
- Live our vision, mission, and values by displaying the behaviours that support our values. Consistently maintain and promote the Company, our culture and image. (Please see at the foot of the job description)
- Form trusting and effective working relationships and constructively work with colleagues and customers to achieve personal, team and company objectives.
Servicing our Customers and Prospects
- Consistently maintain high professional standards and demonstrate excellent customer service, communicating positively and clearly, showing courtesy and respect.
- Creatively and enthusiastically embrace opportunities for business growth.
- Take appropriate action to ensure customer problems are resolved to meet or exceed their expectations, escalate challenging customer problems to your Line Manager to manage where necessary.
Compliance
- Understand and comply with company policies and procedures including Health and Safety.
- Complete compliance checks for areas of the business you have responsibility for (e.g. No chemicals in Company Cars / securing customer data for GDPR compliance).
- Bring to the Company’s attention, any practices that do not comply with our policies or expected standards.
Competencies
- Customer Service
- Accountability and Responsibility
- Communication Skills
- Drive and Tenacity
- Integrity
- Interpersonal Skills
- Organisation and Planning
- Problem Solving
- Teamwork
- Time Management and Deadline Focus
Skills
- IT Competence – in particular IFS & MS Applications such as Word and Excel
- High degree of Numeracy
- Accuracy/attention to detail
- Understanding of Basis NSK and HSE requirements
- Understanding of BRCGS and audit/traceability requirements
If interested in this role, please send your covering letter and CV to david.tugwell@producepackaging.co.uk
