Purpose
To carry out deliveries of food packaging materials to our customer base across the south of England and Midlands.
We operate a range of vehicles from 3.5t vans to 18t LGV’S + trailer with most of our work being within standard operating hours Monday – Friday 8.00am to 5.00pm (40 hour working week), during our busy periods additional hours will be required.
My Role Specific Responsibilities
- Learn about the range of products we sell to ensure customers order requirements are met.
- Carry out deliveries of goods across to our customers using our fleet of vehicles.
- Undertake and pass training course for ADR if required.
- Working alongside the existing Ops team at Marden, you will be responsible for the loading and unloading of vehicles with a forklift truck.
- Assisting the Operations team at Marden with a variety of tasks when not loading or driving. This may include manual work in our box forming depot, site maintenance and general warehouse cleaning in order to maintain our BRCGS accreditation.
- Where required use of our internal stock management system including picking of customer orders using our WADACO System.
- Liaison with internal and external customers you will be part of a team that provides first class customer service, representing our business to a high standard.
- Ensure all compliance checks and protocols are followed and completed.
- BRCGS
- Vehicles (Inc. Cleaning), ADR, Health and Safety
- Properties and equipment (Forklifts, production, and storage equipment)
- Learn about the range of products we sell and the types and location of the customers we service.
General
- Be open and honest and contribute and commit to receiving and giving feedback in the performance review process. Take part in future surveys and other feedback opportunities.
- Support the development of others in gaining on the job skills and knowledge.
- Support the Company and our customers that you have contact with by ensuring that you understand our products and services and participate in team and business development activities where appropriate.
- Whether you are providing a customer service or questioning how you or your team operates, identify and suggest ways we could do things differently. Make improvements whilst demonstrating a willingness to embrace and adapt to change.
- Maintain your personal technical, professional and company system skills to a consistently high standard; be self-motivated to increase your exposure and experience within your role.
Hutchinsons and Our Culture
- Live our vision, mission, and values by displaying the behaviours that support our values. Consistently maintain and promote the Company, our culture and image. (Please see at the foot of the job description)
- Form trusting and effective working relationships and constructively work with colleagues and customers to achieve personal, team and company objectives.
Servicing our Customers and Prospects
- Consistently maintain high professional standards and demonstrate excellent customer service, communicating positively and clearly, showing courtesy and respect.
- Creatively and enthusiastically embrace opportunities for business growth.
- Take appropriate action to ensure customer problems are resolved to meet or exceed their expectations, escalate challenging customer problems to your Line Manager to manage where necessary.
Compliance
- Understand and comply with company policies and procedures including Health and Safety.
- Complete compliance checks for areas of the business you have responsibility for (e.g. No chemicals in Company Cars / securing customer data for GDPR compliance).
- Bring to the Company’s attention, any practices that do not comply with our policies or expected standards.
Competencies
- Customer Service
- Accountability & Responsibility
- Communication Skills
- Drive & Tenacity
- Integrity
- Interpersonal Skills
- Organisation & planning
- Problem Solving
- Teamwork
- Time Management & Deadline Focus
- Effective Leadership
- Delegation
Skills
- Accuracy/attention to detail
- PC literacy including Microsoft office software
- IT and admin skills to use our stock management system, picking and delivery paperwork.
- Specialist & technical job knowledge –
- Forklift – Preferable
- Driving experience HGV C essential or HGV C+E
- ADR – Not essential but useful
- Internal stock management – Wadaco
- Target and deadlines focused
If interested in this role, please send your covering letter and CV to david.tugwell@producepackaging.co.uk
