Careers at Produce Packaging

Customer service both face to face and on the telephone is a key part of the role. You will also have responsibility of other tasks working closely with the transport and depot teams as part of a cohesive Operations Team.

Coordination will be essential with internal colleagues in the buying and sales team as part of the end-to-end process as well as the wider Hutchinsons business

Through the development and the understanding of our products and business this role provides the opportunity for potential career development in each department in line with business requirements.

Having a flexible and ‘can-do’ attitude is an absolutely vital attribute and expectation for an individual in this role.

Specific Responsibilities

The customer service team acts as a first point of contact for packaging and chemical customers via the telephone, email and trade counter. They process orders on the internal IFS system and liaise with all departments across the lifecycle of an order.

They manage queries and support the activities of the sales and buying teams.

• Excellent telephone communication skills and be able to process customers’ orders
• General administration duties – Specific task breakdown by C/S team member
• Responding to Sales enquiries, developing your knowledge of our packaging materials
• Proactive customer care contacting existing and new customers for example when samples are sent out to promote our products and manage their needs
• Contacting potential customers that have visited our website to discuss our product range
• Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
• Serving customers face to face (Inc. handling cash)
• Liaising with our Purchasing, Operations and Sales colleagues with regards to our customers’ requirements

To apply for this role, please send your covering letter and CV to lorraine.heasman@producepackaging.co.uk